Frequently Asked Questions
Everything you need to know about DuiBela Kitchen
How do I subscribe?▼
Create an account, choose your delivery dates, and start ordering from our weekly menu. Fresh Bangladeshi lunch delivered to your door.
What are the delivery hours?▼
Deliveries are made before 1:00 PM, Sunday through Thursday. No deliveries on Fridays or public holidays.
Can I skip a meal?▼
Yes, you can skip a meal via your dashboard before the cutoff time. Skipped meals are credited to your wallet.
What payment methods do you accept?▼
We accept mobile banking, cards, and internet banking through SSLCommerz payment gateway in BDT.
How do discounts work?▼
Weekly bundles get discount, monthly bundles get higher discount. Discounts are auto-applied before payment.
What is on the menu?▼
We offer a rotating weekly menu featuring authentic Bangladeshi dishes including rice, fish, dal, vegetables, and seasonal items.
How do referral points work?▼
Share your referral code. When someone signs up using your code, you earn reward points credited to your account.
Can I change my delivery address?▼
Yes, update your profile address anytime. Changes take effect from the next delivery day.
What if I miss my delivery?▼
Contact support via live chat or phone for assistance with missed deliveries.
How do I cancel my subscription?▼
Contact support through live chat or email. Refunds are processed on a pro-rated basis for unused days.
