Frequently Asked Questions

Everything you need to know about DuiBela Kitchen

How do I subscribe?
Create an account, choose your delivery dates, and start ordering from our weekly menu. Fresh Bangladeshi lunch delivered to your door.
What are the delivery hours?
Deliveries are made before 1:00 PM, Sunday through Thursday. No deliveries on Fridays or public holidays.
Can I skip a meal?
Yes, you can skip a meal via your dashboard before the cutoff time. Skipped meals are credited to your wallet.
What payment methods do you accept?
We accept mobile banking, cards, and internet banking through SSLCommerz payment gateway in BDT.
How do discounts work?
Weekly bundles get discount, monthly bundles get higher discount. Discounts are auto-applied before payment.
What is on the menu?
We offer a rotating weekly menu featuring authentic Bangladeshi dishes including rice, fish, dal, vegetables, and seasonal items.
How do referral points work?
Share your referral code. When someone signs up using your code, you earn reward points credited to your account.
Can I change my delivery address?
Yes, update your profile address anytime. Changes take effect from the next delivery day.
What if I miss my delivery?
Contact support via live chat or phone for assistance with missed deliveries.
How do I cancel my subscription?
Contact support through live chat or email. Refunds are processed on a pro-rated basis for unused days.